Refund policy

Please inspect your package immediately upon receipt. For all returns, start in our return portal.

Returns of any kind without going through our return portal will be rejected. Credit/refunds will be processed as quickly as possible after we have received returned merchandise; you will receive an email receipt of your credit/refund.

All returns of unopened (stocked*) products must be returned within 30 days of the order date and are subject to a 15% restocking and processing charge. Please DO NOT refuse your shipment. if you refuse your shipment, then you will be charged a return shipping fee in addtiion to the 15% restocking fee.
EXCLUSIONS: Used, custom, resized, non-returnable, production and closeout merchandise are not eligible for return. Shipping charges are non-refundable.

DAMAGED MERCHANDISE: If your stencil is damaged you can request an exchange in our return portal. Do not throw away any of your packaging or merchandise.

* If your stencil was custom cut, re-sized, or if it is a production stencil, there are no refunds. As soon as you place your custom order, our design team starts working on your custom stencil. Therefore, there are no returns on custom cut stencils.

Please reference your name and sales receipt number so we can issue a refund to your account.
If you will be returning your order, we kindly ask that you follow these simple instructions:

All merchandise must be returned in the same shipping carton or one of equal size (We do not refund for shipping).

Be sure not to fold, or crush mylar stencils. If the stencils are returned damaged we may not be able to issue a refund. Also, be sure to pad paints properly so jars don't break or open during shipping.
Used, custom, resized, non-returnable, production and closeout merchandise are not eligible for return. Shipping charges are non-refundable.